Assistance is a service in the form of round-the-clock support for insurance company clients abroad or within Ukraine.
Assistance can be called differently: Assistance company, assistance abroad or medical partner of the insurance company. All these names are often used in everyday life.
Types of assistance
There are 3 main types of assistance, which are divided as follows:
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Medical - an assistance company that has signed a cooperation agreement with an insurance company provides services on the territory of Ukraine. Medical assistants can be medical clinics or their intermediaries.
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Automobile - this type of assistance is used by holders of OSAGO, CASCO, and other types of insurance related to vehicles. Depending on the package you choose, it may include a tow truck, fuel delivery, door unlocking, an emergency commissioner in case of an accident, and even resolving issues with service stations.
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Travel assistance is the most popular type of assistance because it is automatically included in the coverage of any travel insurance. Each insured tourist does not apply to the insurance company where he or she is insured, but to a partner company operating in a particular country. Such assistants have many contracts with medical institutions where medical care is provided.
How is an agreement with an assistance company concluded?
In most cases, the contract is concluded between the insurance company and the assistance company, but there are still cases when people can buy assistance services on their own. In travel and health insurance, the cost of the policy already includes the services of the insurance company's assistance company, where you cannot choose another partner on your own. However, you can choose car assistance on your own, without being tied to the insurance company's assistance.
Popular assisting companies
In travel insurance, there are several well-known assistance companies with which 99% of Ukrainian insurance companies cooperate, namely: Balt Assistance Ukraine, Nova Assistance, Garant Assistance, Savitar Group, Coris Ukraine, UkrAsist, Coris Ukraine.
Assistance companies of insurance companies are also called “insurance assistance”.
Tips for choosing an insurance company
Of course, it is the insurance company that makes the decision to pay the insurance indemnity, but before signing the insurance contract, we recommend that you find out which assistance company will provide the services. After all, it is with the support of the assisting company that you will need to communicate and promptly resolve issues. Read reviews on the Internet about a particular assistance company, ask if there are representatives of a particular assistance company in the country where you will be staying.